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Support

Support

Some useful information

Payment

Pay online: Place order on www.kewfurniture.com.au and pay with online secure payment facility.

Pay via credit card or EFT: Email sales@kewau.com or phone 03 8353 8216 to request a quote or place order, we will send an invoice for you to arrange payment.

Pay in person: Payment can be made in person via EFTPOS when the order is delivered. Service is only available in selected Melbourne metro areas only. Please contact us and enquire.

Shipping

All products are free shipping Australia wide. Standard shipping time is 2-5 days for the metro areas and 5-10 days for the regional areas.

For international shipping, please email us to request the shipping cost and transit time.

Return

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Returned items must be returned in original packaging
  • Returned items must have no visible signs of wear or use

*Please hold onto your cardboard shipping box if you think you might want to return your furniture. You have 30 days to decide. Once you’re convinced you love it, you can recycle your box or compost it.

Simply fill up the online form or contact us directly to organize return. Full refund will be made within 48 hours after receiving the return and verifying its condition.

Warranty

Please refer to the warranty information in the product page.

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